7 Steps for Emphatic Listening
1. Listen with your ears: Fully, don’t prepare what you have to say next
2. Listen with your heart: Hear what is really meant, beyond the words, through heart to heart connection
3. Listen with your mind: Listen to what they (opponent, the other) went through, where they came from, where they are going
4. Listen with your entire body: Also observing the other person’s entire body
5. Listen with prayer: Pray to get help with difficulties
6. Listen with love: After all that is what bonds us as humans
7. Listen with intention: Listen to be there for the other, understand others fully.
"We cannot solve our problems with the same thinking we used when we created them."