7 Steps for Emphatic Listening
1. Listen with your ears: Fully, don’t prepare what you have to say next
2. Listen with your heart: Hear what is really meant, beyond the words, through heart to heart connection
3. Listen with your mind: Listen to what they (opponent, the other) went through, where they came from, where they are going
4. Listen with your entire body: Also observing the other person’s entire body
5. Listen with prayer: Pray to get help with difficulties
6. Listen with love: After all that is what bonds us as humans
7. Listen with intention: Listen to be there for the other, understand others fully.
"You gain strength, courage and confidence by every experience in which you really stop to look fear in the face. You are able to say to yourself, 'I have lived through this horror. I can take the next thing that comes along.' You must do the thing you think you cannot do."
